Refund policy
At Kiando, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer returns and refunds under the conditions outlined below.
Returns
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You may return eligible items within 30 days of receipt for a full refund.
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Items must be in their original condition, unused, and in the original packaging.
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To initiate a return, please contact our customer service at info@kiando.com with your order number and reason for return.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7 business days.
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Refunds will be issued to the original method of payment.
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Shipping costs are non-refundable.
Exchanges
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Currently, we do not offer direct exchanges.
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If you would like a different product, please return your original item for a refund and place a new order.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Clearance or final sale items
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Items damaged due to misuse
Damaged or Defective Items
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If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the item.
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We will provide a replacement or full refund for damaged or defective items.
Return Shipping
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Customers are responsible for return shipping unless the item was defective or damaged upon arrival.
Contact Us
If you have any questions about returns or refunds, contact us:
Kiando
📍 1231 N Downing St, Denver, CO 80218, United States
📞 +1 (479) 567-3340
📧 info@kiando.com